A PROJECT REPORT ON CUSTOMER EXPECTATION ON SERVICE TOWARDS SUNSHINE SOLAR TECHNOLOGY, PVT, LTD

Abstract

This study explores evolving customer expectation on service in solar technology, focusing on service quality ,customer satisfaction ,and predictive maintenance . it highlights the role of AI,and sustainability in meeting expectations,revealing a gap between customer needs and wants ,emphasizing the need for customer centric approaches in the solar energy industry . it provide actionable strategies for solar technology companies to align their services with customer expectations ,improving satisfactions ,retention ,and market competitiveness . The main objective of this study is to analyze customer expectations &satisfaction levels,provide insight for effective service management ,strategic planning ,& operational improvement .